We value the time, creativity, and care that goes into each custom order. To ensure fairness and clarity, please review the following policy that applies to all present and future customers:

                             We do not accept returns or exchanges.

   Exceptions may be made on exchanges only if a reasonable explanation is            provided and approved. (following reasonings are located down below).

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We value the time, creativity, and care that goes into each custom order. To ensure fairness and clarity, please review the following on what are some reasonable explanations:

       ✅ Reasonable Grounds for Exchange

• Damaged on arrival: The item arrives broken, scratched, or otherwise unusable due to shipping or handling.

• Incorrect item received: The customer ordered one design but received a different one by mistake.

• Major defect in craftsmanship: Something went wrong in the making process that makes the product unusable (e.g., a tote bag strap sewn incorrectly, a bookmark missing its laminate).

• Missing components: A product that should include multiple parts (like a keychain with charms) arrives incomplete.

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       ❌ Not Considered Reasonable

• Change of mind after the 2-day grace period.

• Deciding the product isn’t needed anymore.

• Wanting a different color, size, or design after production has started.

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