We value the time, creativity, and care that goes into each custom order. To ensure fairness and clarity, please review the following policy that applies to all present and future customers:

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​​1. Deposit

     An upfront deposit is required to secure all orders. (50% of total cost).

Deposits are non-refundable except under reasonable circumstances determined by the business.

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2. Returns & Exchanges

     We do not accept returns or exchanges.

Exceptions may be made on exchanges only if a reasonable explanation is provided and approved. (following reasonings are located under return and exchange policy).

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3. Design Changes

     Customers have a two-day grace period from the time of order confirmation to request any design changes. After this period, no further changes can be made.

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4. Cancellations & Abandoned Orders

     If an order is canceled after the two-day grace period, the deposit will be forfeited.

     If an order is left without communication or abandoned, the deposit will also be forfeited.​​